Terms and Conditions
Welcome to Renovation Queens Technical Services LLC (“we,” “us,” or “our”). By using our website and engaging with our renovation and design services, you (“Client,” “you,” or “your”) agree to be bound by the following terms and conditions.
1. Services Provided
We provide professional renovation and design services to residential and commercial clients. The specific services and project details will be outlined in quotation or contract before the start of any project. Please note that any additional work requested by the Client beyond the original agreement may result in additional charges.
2. Project Scope
Our services are customised according to the needs of each project. A detailed Scope of Work will be provided for each project. Any changes or additions to this scope must be agreed upon in writing and may incur additional costs.
3. Client Responsibilities
The Client agrees to provide us with reasonable access to the property and any necessary information required to perform the services. The Client is also responsible for securing any necessary permits, approvals, or licenses required for the project.
4. Third-Party Contractors
We may engage third-party contractors or suppliers to complete certain aspects of the renovation. While we will ensure reasonable care in selecting and working with them, we are not responsible for delays caused by third parties.
5. Project Delivery Approach
The project delivery approach (e.g., phased work, design-build) will be discussed and mutually agreed upon before starting the project. The estimated project duration may vary if the delivery approach changes during the course of the project. The project timeline will only begin once we have received all necessary approvals and permits from the relevant authorities or building management. Please note that the duration for obtaining these approvals is outside our control and will depend on the processes and timelines set by the relevant authorities.
6. Payment Terms
Upon agreeing to work with us, you will receive a cost estimate outlining the total project cost. A deposit is required to secure the project, with the balance due at pre-agreed milestones. All payments must be made promptly. Delays in payment will lead to delays in the project timeline.
7. Cancellation Policy
If you wish to cancel a project after work has started, you will be liable for costs already incurred, including design work, materials purchased, and labour. Any potential refund or credit is subject to the progress and costs at the time of cancellation.
8. Limitation of Liability
While we strive to provide high-quality service, we are not liable for any indirect damages resulting from the project. Our liability is limited to the total amount paid by the Client for the specific project.
9. Warranty and Maintenance
We offer a limited warranty for our workmanship for up to one month after project completion. This warranty does not cover damages caused by misuse, wear and tear, or third-party materials. We are not responsible for ongoing maintenance or repairs after the project is completed.
10. Privacy and Data Protection
We are committed to protecting your privacy and handling your personal information securely.
11. Dispute Resolution
In case of any disputes, we encourage both parties to attempt amicable resolution. If mediation is not successful, the dispute may be resolved through arbitration, in accordance with the laws of the United Arab Emirates.
12. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Arab Emirates.
13. Intellectual Property
All content on our website, including text, graphics, logos, and images, are the property of Renovation Queens Technical Services LLC and are protected by copyright laws. You may not use any content from our website without our prior written consent.
14. Modifications to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the revised terms will be effective immediately upon posting.